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Terms and Conditions
1 GENERAL TERMS
1.1 In these "Online Shopping Terms and Conditions" and "Gui Tea (Hong Kong) Online Store Special Terms (as defined below) (collectively, "these Terms and Conditions")", the terms used are defined as follows:
"Gui Tea Hong Kong" or "we" refers to the businesses of Gui Tea (Hong Kong) Limited;
"Be my tea Wu Chabai" is a business of "Gui Tea Hong Kong" Gui Tea (Hong Kong) Co., Ltd.;
"Customer" or "you" means any individual, organization or company who orders goods or services from us;
Please read these terms and conditions carefully before using the services on this page. Your use of our online store or any part thereof constitutes that you have read these terms and conditions in detail, and that you accept and agree to be bound by these terms and conditions.
1.2 We will make every effort to ensure that the prices, information and sizes of the products listed in our online store are updated. We reserve the right to change product prices without prior notice. We can supply according to our inventory
Yes, we have the sole discretion to decide whether to accept all your orders.
1.3 We will make every effort to ensure that the goods listed on our online store are in stock. If any goods cannot be provided to customers due to shortage, we reserve the right to provide goods of the same type and price as substitutes.
1.4 All orders are subject to the availability of the relevant goods before final confirmation. If we fail to provide any ordered products or services, we have the right to refuse to accept the order.
2 User registration
2.1 You must register (online or otherwise) as our user before you can order goods or services in our online store. When registering, you commit to:
Provide true, accurate, current and complete information about yourself upon request;
You must ensure that your user name and password are kept properly;
Only you or someone authorized by you can log in to our online store using your user name and password;
We have the absolute discretion to reject any new user application and terminate any registered user without providing any reason.
2.2 If there are any changes to your registered information, you can log in to your account to update or contact us immediately by phone or email to ensure that we can provide you with the latest information.
2.3 If your account has not been used for a certain period of time (currently 3 years), in order to protect you and us, we will treat it as if you no longer use the account and make it invalid. All shopping credits and/or e-coupons in your account will also be canceled (if applicable). If you wish to shop in the electronic store again, you must apply for a new account.
3 Protect privacy
In order to protect your personal data privacy rights, we will treat your personal data confidentially at all times and ensure that the policies and practices related to the collection, use, storage, disclosure, transfer, confidentiality and access to personal data are in compliance with Hong Kong Laws 486 Chapter Personal Data (Privacy) Ordinance. Please review our Privacy Policy Statement.
4 Payment methods
4.1 Our online store currently only accepts VISA, MASTERCARD, American Express, Apple Pay, Google Pay, and payment via FPS or ATM bank transfer. The value of all goods is calculated in Hong Kong dollars. The prices of products in our online store are subject to the prices shown in the online store on the day of ordering.
4.2 All goods ordered online are subject to our sole discretion and are accepted subject to stock availability. You will receive the final purchase receipt for your records when you receive the goods.
4.3 In order to provide safe and reliable online shopping services, transactions in our online store use Transport Layer Security (TLS). All personal information, including your credit card number, name, address, etc., will be encrypted before being transmitted over the Internet to prevent your information from being read by unauthorized third parties when it is transmitted online. To check the information of your security certificate, you can right-click during checkout and select "Content" and "Certificate".
5 others
5.1 Basis of supply: We sell and ship our products exclusively to end consumers. We do not sell our products for resale. If we have reasonable grounds to believe that you are not purchasing our products as gifts or for your own use, we have the right to refuse or cancel your order.
5.2 Force Majeure: If we are unable to accurately deliver the goods due to force majeure (including due to natural disasters, fires, floods, accidents, riots, wars, government policies, embargoes, strikes, labor difficulties, equipment failures or any circumstances beyond our control) We will not assume any responsibility to users or any third party to provide the products or services you need.
5.3 You may not assign, transfer or transfer in any other form any rights and responsibilities under these Terms and Conditions to any other person without our written consent.
5.4 If any provision of these Terms and Conditions is interpreted as illegal or invalid, such provision will be deleted and will not affect the legality, validity and enforceability of other provisions of these Terms and Conditions.
5.5 These Terms and Conditions contain the entire agreement between the parties and supersede all previous negotiations, representations, understandings and agreements.
5.6 We have the right to modify, change or supplement all or any terms under these Terms and Conditions at any time by notifying you in advance.
5.7 In case of any dispute, we reserve the right to make the final decision. In the event of any discrepancy in the meaning of these Terms and Conditions between the Chinese and English versions, the original Chinese version shall prevail.
5.8 These terms and conditions will be interpreted in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China, and you and we are also subject to the jurisdiction of the Hong Kong courts. We may make corrections to these Terms and Conditions from time to time without giving you prior notice.
Privacy Policy
Be my tea official website (hereinafter referred to as this website), in order to allow you to use the services and information of this website with peace of mind, hereby explain to you the privacy protection policy of this website to protect your rights and interests and it will take effect immediately. Please Read the following in detail:
1. Scope of application of privacy protection policy
Privacy protection policy content, including how this website handles personally identifiable information collected when you use website services. The privacy protection policy does not apply to related linked websites other than this website, nor does it apply to people who are not entrusted by or involved in the management of this website.
2. Collection, processing and use of personal information
When you visit this website or use the functional services provided by this website, we will ask you to provide necessary personal information based on the nature of the service function, and process and use your personal information within the scope of that specific purpose; without your permission With written consent, this website will not use personal data for other purposes.
This website will retain the name, email address, contact information, usage time, etc. you provide when you use interactive functions such as service mailboxes and questionnaires.
During normal browsing, the server will record relevant actions on its own, including the IP address of the connecting device you use, usage time, browser used, browsing and click data records, etc., as a reference for us to improve website services. This record is for internal use and will never be released to the public.
In order to provide accurate services, we will conduct statistics and analysis on the collected questionnaire content, and present the statistical data or explanatory text of the analysis results. In addition to for internal research, we will publish the statistical data and explanatory text as necessary, but it will not involve specific Personal information.
3. Data protection
Only authorized personnel can access your personal information. If it is necessary to entrust other units to provide services due to business needs, this website will also strictly require them to comply with confidentiality obligations and adopt necessary inspection procedures to ensure that they will indeed comply.
4. External links to the website
The web pages of this website provide Internet links to other websites. You can also click to enter other websites through the links provided by this website. However, the privacy protection policy of this website does not apply to the linked website. You must refer to the privacy protection policy of the linked website.
4. Policy on sharing personal information with third parties
This website will never provide, exchange, rent or sell any of your personal information to other individuals, groups, private enterprises or public agencies, except where there is a legal basis or contractual obligation.
The circumstances subject to the proviso in the preceding paragraph include but are not limited to: with your written consent. The law clearly stipulates this. To avoid danger to your life, body, liberty or property. Cooperation with public agencies or academic research institutions is necessary for statistical or academic research based on public interest, and the data has been processed or collected by the provider and the specific party cannot be identified based on the method of disclosure. When your behavior on the website violates the terms of service or may damage or hinder the rights of the website and other users or cause harm to anyone, the website management unit will analyze and disclose your personal information for the purpose of identifying, contacting or taking legal action. Necessary. Benefit your interests. When this website entrusts vendors to assist in collecting, processing or using your personal information, it will fully supervise and manage the outsourced vendors or individuals.
5. Use of Cookies
In order to provide you with the best service, this website will place and access our cookies on your computer. If you do not want to accept the writing of cookies, you can set the privacy level in the browser function you are using. If it is high, you can refuse the writing of cookies, but this may cause some functions of the website to not perform properly.
6. Amendments to the Privacy Protection Policy
The privacy protection policy of this website will be revised at any time in response to needs, and the revised terms will be posted on the website.
7. Access and deletion of data
Members can check the authorized name and email information in the member account of the website at any time, and it is only used as the content of store membership and order information.
Based on the individual's request, the store can request to delete or stop using the personal information through the contact us channel in the upper right corner of the store.
For relevant requirements, please send an email to: info@emerail.com.hk
Return Policy
1. Online store
1.1. Be my tea online store is a channel for buying and selling items through the Internet. Be my tea will provide a platform for users to purchase tea and related products, and will control the goods sold and the content published or the qualifications of all users. Screening, review or control. Before you register as a user on the Be my tea website, please be sure to understand and agree to the following terms in detail.
1.2. Since the buyer who uses the Be my tea online store service (hereinafter referred to as the "online store") and Be my tea directly enter into a contract with each other, the user must be an adult. When you click "Agree" to accept these Terms of Service, you confirm that you are over 18 years old. Before using the online store, you must confirm your identity as required (such as checking your email address or mobile phone number).
1.3. The Be my tea website online store will charge relevant fees for using its after-sales or any freight services. Details are listed on the Be my tea website. All fees and taxes incurred by you for using the online merchants will be borne by you.
1.4. Users must strictly abide by all policies and rules listed on the Be my tea website when using online merchants.
2. Delivery terms
2.1. Areas within Hong Kong:
Shipping method
•The goods are delivered by SF Express to the address on the customer's order.
•After the order is successfully placed and payment is completed, the system will generally deliver the goods within 7 working days based on the shipping address and payment time you filled in. Delivery time is calculated based on working days (Monday to Friday), excluding Saturdays, Sundays and public holidays.
•Orders successfully placed and paid before 12:00 a.m. every day will be shipped the next working day (Monday to Friday) at the earliest** (Orders placed after 12:00 will be shipped one working day later)
**Actual delivery status depends on product inventory, please pay attention to email notification
•Customers must fill in a valid mobile phone number when placing an order in order to receive pickup notification text messages or phone calls to help with smooth pickup.
•During the order confirmation period, after selecting the relevant delivery service, the system will prompt you with the available delivery methods and related delivery charges.
•If the address you choose is different from the actual delivery address, resulting in delivery being affected and the goods being returned, in this case we will not be able to refund the shipping cost, but it will not affect the refund of your order.
•The delivery staff only provides delivery services. If you have any questions about the products you received, please contact RB customer service staff directly. Delivery personnel cannot handle returns or exchanges for you.
A. We provide SF express delivery service, and the delivery scope is currently limited to Hong Kong, Kowloon, the New Territories or outlying islands. Free shipping for purchases of HK$250 or above. Orders less than HK$250 will be charged a shipping fee of HK$30.
•After the express package arrives at the designated pickup location, SF Express will send a mobile phone SMS notification to the recipient for pickup.
•Customers need to pick up their shipments at service outlets within 3 days after the pickup notification message is sent. Overdue shipments will be recovered by SF Express. Customers please call the SF Express customer service hotline to reschedule pickup.
i. Self-pickup at SF Express Station/Express Service Center
•When customers pick up packages at SF Express stations, they need to check the recipient’s information before picking up the package.
ii. Pick up at the smart cabinet
•After the order is delivered to the designated smart locker, SF Express will send you the pickup code via SMS. Please go to the smart locker and enter the password to pick up the goods within 48 hours after receiving the SMS.
Pickup steps:
1. Select "Pickup" on the main screen.
2. Enter the 6-digit pickup code and click "Pickup".
3. The smart cabinet door will open automatically and you can collect the package.
4. After closing the cabinet door, the main screen will display "Pickup successful".
B. We provide SF Express door-to-door + door-to-door delivery service. The delivery area is currently limited to Hong Kong Island, Kowloon and the New Territories, except designated areas. Free shipping for purchases of HK$250 or above. Orders less than HK$250 will be charged a shipping fee of HK$30.
i. SF Express arrives + door-to-door delivery
•We currently deliver goods during restricted hours to the following areas (except public holidays): (i) Ma Wan, (ii) Discovery Bay, (iii) Tung Chung District.
(i) Ma Wan designated delivery time: every Tuesday, Thursday and Saturday (12:00 – 16:00)
(ii) Discovery Bay designated delivery time: every Tuesday, Thursday and Saturday (12:00 – 16:00);
(iii) Tung Chung designated delivery time: every Tuesday, Thursday and Saturday (16:00 – 22:30).
We currently do not deliver to the following areas:
(i) Islands District (Lantau Island, Airport, World Expo, Disneyland, Lamma Island, Cheung Chau and Ping Chau, etc.)
•After the express package arrives at the designated pickup location, SF Express will notify the recipient of the pickup by phone.
If you cannot receive the text message within one week or want to follow up on the waybill status, please enter the tracking number on the SF Express website (http://bit.ly/1hBLhb0) or call the SF Express customer service hotline 2730 0273 (press 1 after being connected) and 7) (only applicable to SF Express stations/express service centers/smart locker self-pickup); or call the "SF Express to+" customer service hotline 2121 2211 (press 2 and 1 after being connected) (only applicable to "SF Express to+" , "SF Express to+" currently does not support online tracking number). Shipping method
•The goods are delivered by SF Express to the address on the customer's order.
•After the order is successfully placed and payment is completed, the system will generally deliver the goods within 7 working days based on the shipping address and payment time you filled in. Delivery time is calculated based on working days (Monday to Friday), excluding Saturdays, Sundays and public holidays.
•Orders successfully placed and paid before 12:00 a.m. every day will be shipped the next working day (Monday to Friday) at the earliest** (Orders placed after 12:00 will be shipped one working day later)
**Actual delivery status depends on product inventory, please pay attention to email notification
•Customers must fill in a valid mobile phone number when placing an order in order to receive pickup notification text messages or phone calls to help with smooth pickup.
•During the order confirmation period, after selecting the relevant delivery service, the system will prompt you with the available delivery methods and related delivery charges.
•If the address you choose is different from the actual delivery address, resulting in delivery being affected and the goods being returned, in this case we will not be able to refund the shipping cost, but it will not affect the refund of your order.
•The delivery staff only provides delivery services. If you have any questions about the products you received, please contact RB customer service staff directly. Delivery personnel cannot handle returns or exchanges for you.
2.2 Areas outside Hong Kong:
Delivery charges for overseas customers are based on total weight. The details are as follows:
0.5 kg – 0.9 kg
HKD$200
1kg – 1.9kg
HKD$250
2kg – 2.9kg
HKD$300
3kg – 3.9kg
HKD$400
4kg – 5kg
HKD$480
5 kg or more
HKD$600
2.2.1. You understand and agree that if the delivery location is not specified for local orders, additional fees will be charged. In remote areas, the regulations of the delivery company shall prevail.
2.2.2. Customers will generally receive the shipment within seven to fourteen working days. There may be delays in remote areas. If you have any questions, you can check the location of the shipment on the shipping company's website.
2.2.3. Our company will not be responsible for any delay in delivery of the manifest due to freight, customs clearance or any non-human reasons.
2.2.4. The products you order will be subject to the import regulations of the country of delivery, and you agree to abide by all applicable import regulations. You understand that the import regulations or restrictions on the products you order may change over time.
2.2.5. You are responsible for all import duties and customs clearance fees, and you must also pay all local sales and value-added taxes.
2.2.6. All shipping costs do not include transportation insurance costs. If necessary, please indicate it in the order section so that you can collect fees and purchase insurance.
2.2.7. You guarantee that when you receive the shipment, you must sign for it in person. Otherwise, our company will not be responsible for any problems such as missing items or product damage.
2.2.8. If the product is seized and destroyed by customs, Guicha (Hong Kong) Co., Ltd. will not be responsible for refunding the money to the customer.
2.2.9. You guarantee that the products you purchase are for your own use and not for resale. Shipping costs are for reference only. Our company reserves the right to make final changes and decisions without any notice.
Disclaimer
Be my tea is a seller and is only responsible for the transactions between buyers and sellers. It is not responsible for any other guarantees or other terms and matters such as delivery or freight. Be my tea's product quality, safety and legality, as well as the authenticity and accuracy of published content, are subject to the latest update of the Be my tea website. When you use an online merchant, you must fulfill buyer responsibilities for purchases and transactions (including payment, providing accurate personal information for identity verification, using legal channels for transactions on behalf of the buyer, and all rules related to the buyer's use on the Be my tea website) . The transaction is a contract between the user and Be my tea. Be my tea will only ensure the transaction on the Be my tea website on behalf of the seller and is not responsible for any losses or risks of those who fail to complete the transaction.
Be my tea reminds users that all transactions on the website involve risks, and Be my tea cannot control such risks. Be my tea has established a system for users to actively reflect their opinions to help you evaluate your trading activities. However, this system does not ensure an absolutely safe trading environment, and users should still act with caution at all times. Be my tea recommends that you communicate with the Be my tea website to help you evaluate online transactions. You agree to be liable for all claims, demands, actual or indirect damages arising out of or in connection with completed or uncompleted transactions, or items actually purchased or sold, regardless of their nature, whether known or not, whether they are likely to occur, whether or not It has been disclosed that Be my tea, its agents, employees and related companies do not bear any legal responsibility.
3. Return and Exchange Terms
3.1. Unless otherwise specified, no returns or exchanges of goods will be accepted. Please read the product return or exchange policy carefully before ordering.
3.2. If the product you ordered is faulty, defective or damaged (through no fault of yours), or the product is not what you ordered, or the quantity delivered is incorrect, it can be returned or exchanged within seven (7) days of the date of receipt. Only required:
3.2.1. Return or exchange policy applies;
3.2.2 The goods are unused and in the condition as originally sold, together with all parts and accessories provided with the goods, including instructions, certificates, labels, markings, consumables, bags and boxes;
3.2.3 The packaging of the goods must be in the same condition as when delivered to you; and
3.2.4 Requests for returns or exchanges are sent to our customer service representatives via live chat and the goods are returned to the supplier at the shipping address through our free collection within the period specified by the supplier.
3.3 You agree and accept that returned goods are only eligible for refund in the form of Be my Dollars (refund) without expiry date, which can be used for your next purchase. No cash refunds will be provided. If any promotional discount is applied to the total purchase amount at the time of purchase, you will receive a Be my Dollar refund of the amount paid for the item. If you have used Be my Dollar (refund) at the time of purchase, the accumulated Be my Dollar (refund) will be deducted from your user account. You agree and accept that when your user account is closed, all Be my Dollars (refunds) will be cancelled.
3.4 You agree and accept that acceptance of product replacement is subject to stock availability.
3.5 You agree and accept that the acceptance of return or exchange of Goods is at the sole discretion of the Supplier. Under no circumstances will we accept returns directly to us or be responsible for any damage you incur for any reason.
Return process:
Customers are required to clearly take a photo of the defective part of the product, together with the order number and product number, and email it to Be my tea customer service department (Email: info@emerail.com.hk) to apply for return, and state " Be my tea official flagship store" to ensure a smooth return process. After we confirm that the return conditions are met, you will receive a reply confirmation email before you can proceed with the return. Return methods will be detailed in the confirmation email. Please use the original packaging or prepare a separate bag to properly package returned items, delivery notes or orders. After successfully returning the goods, we will arrange a refund through the system, and your payment will generally be returned to your payment account within 14 working days.
4. Compensation
4.1. Any claim derived or caused by any third party due to the "content" you share through the Be my tea website, your use of the online store, your connection with the online store, your violation of the terms of the online store, or your infringement of any rights of others. or request, including reasonable attorneys' fees, you agree to indemnify and hold Be my tea and its subsidiaries, affiliates, directors, agents, joint vendors or other partners and employees harmless from harm.
5. Prohibition on resale of services
5.1. By using or accessing any part of the Be my tea website or online store, you agree not to reproduce, copy, sell, resell or use it for any commercial purpose.
6. Modifications to the Service
6.1. Be my tea reserves the right to modify, suspend or permanently terminate the Service (or any part thereof) at any time and from time to time with or without notice.
6.2. You agree that Be my tea will not be liable to you or any third party for any modification, suspension or termination of the Service.
7. Termination
7.1. You agree that Be my tea may, based on its own consideration, terminate your password, account (or any part thereof) or the use of the online store, and remove and delete any "content" in the online store.
7.2. Be my tea may terminate this service or any part thereof at any time at its own discretion, with or without notice to you.
7.3. You agree that the Be my tea website services provided in accordance with any provisions of the Be my tea website terms may be suspended or terminated without prior notice to you. You acknowledge and agree that Be my tea may immediately close or delete your account and the contents of your account. All related information and files, and/or the use of previously opened files and Be my tea website services are prohibited.
7.4. In addition, you agree that Be my tea will not be liable to you or any third party if your access to the service is suspended or terminated, or if your account or related information and files are frozen or deleted.
8. Exclusive rights of Be my tea
8.1. You understand and agree that the Service and any related necessary software used in the Service (hereinafter referred to as the "Software") contain proprietary and confidential information protected by relevant intellectual property rights and other laws.
8.2. You also understand and agree that the "content" contained in sponsored advertisements or information presented to you through this service or advertisers is protected by copyrights, trademarks, service marks, patents or other exclusive rights and laws.
8.3. Without the express authorization of Be my tea or the advertiser, you agree not to modify, rent, lend, sell, distribute part or all of this service or "software", or create derivative works based on it.
8.4. Be my tea) grants you a personal, non-transferable and non-exclusive right to use the object code of its "software" on a stand-alone computer, but you may not (and shall not allow a third party to) reproduce or modify , create derivative works, perform restoration engineering, reverse assembly, or otherwise discover the source code, or sell, transfer, sublicense or provide guarantees for the Software, or otherwise transfer any rights in the Software .
8.5. You agree not to modify the "Software" in any way, or use modified "Software", including but not limited to for the purpose of unauthorized use of the Service.
8.6. You agree not to use this service through interfaces other than those provided by Be my tea.